Customer Service Representative
Company: Tower Hill Insurance Group
Location: Gainesville
Posted on: November 9, 2024
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Job Description:
Description:EXPERIENCEMinimum of two (2) to three (3) years of
customer service or call center work experience required. Previous
work experience in insurance services or related service industry
is a plus.
LICENSESValid Driver's License required.Florida 4-40 Customer
Service License preferred.
SUMMARYTower Hill Insurance Group has an exciting opportunity for a
talented Customer Service Representative who enjoys intellectual
challenges and is seeking a rewarding career with a company that is
experiencing growth. Not only is Tower Hill Insurance one of
Florida's most trusted names in homeowners insurance, but it offers
great opportunities for career advancement and personal growth,
along with very competitive benefits and rewards. We are growing at
a consistent pace and seek professional individuals with drive,
team mentality, who want to make an impact, and are committed to a
long-term career in the insurance industry.
The Customer Service Representative II is the intermediate
professional level responsible for providing excellent customer
service support to Insureds, Agents, and related businesses via
telephone, emails, or mail correspondence. The role may also
perform processing work as assigned when not providing customer
service via phone or email. Incumbents in this role may also aid
leadership with special projects, daily audits, and other customer
service tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Handle inbound/outbound
phone and email inquiries about policy changes, renewals, billing
information, cancellations, initial claim reporting, claims status,
policy guidelines and procedures, policy quoting, and ability to
discuss the policy declarations page in detail. - Service all Call
Center queues. - Achieve a monthly production score of 87% or above
for the following categories: Call Performance, Policy Audits, Aux
Reporting, Schedule adherence, and Attendance for six consecutive
months. - Discuss and provide detailed explanation of our Policy
Declarations Page which lists each coverage associated with premium
amounts. - Discuss detailed information of endorsement changes made
to the policy. - Provide detailed breakdown of Tower Hill Insurance
Exchange. - Document summary of each customer contact via our
system applications. - Rely on instructions and pre-established
guidelines to perform the functions of the job. - Provide
professional and correct information in a business-like and
friendly manner with the goal of ensuring customer satisfaction. -
Strive for first-call resolution, including providing options and
alternatives to best assist the customer. - Maintain full knowledge
of department FAQs documents. - Work extended hours to meet Call
Center demands and during catastrophes events as needed. - Prepare
faxes, emails, receipts, and other correspondence as requested. -
Conform to proper business etiquette and company guidelines
including THIG core values with a positive attitude. - Assist
leadership with special projects and other assigned tasks.
ADDITIONAL DUTIESThis job description reflects the general duties
considered necessary to describe the essential functions of the job
and should not be considered a complete description of all the work
requirements and expectations of the position. Tower Hill reserves
the right to assign duties not listed herein as necessary to
accomplish the goals of the organization.Requirements:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION High School Diploma or GED required.
EXPERIENCEMinimum of two (2) to three (3) years of customer service
or call center work experience required. Previous work experience
in insurance services or related service industry is a plus.
CERTIFICATIONSProfessional Insurance Designations preferred.
LICENSESValid Driver's License required.Florida 4-40 Customer
Service License preferred. BENEFITS
*Tower Hill Insurance currently operates in these states AL, CT,
FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV.
Tower Hill Insurance is an equal opportunity employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing
reasonable accommodation for individuals with disabilities. If you
need reasonable accommodation because of a disability for any part
of the employment process, please send an e-mail to
hrdepartment@thig.com or call (561) 812-6247 and let us know the
nature of your request and your contact information.
All applicants will receive an acknowledgement that their
application has been received. Candidates will not receive status
updates regarding their application; however, those candidates
selected for further consideration will be contacted by Human
Resources.
PI78ad16e9d299-37248-35975004
Keywords: Tower Hill Insurance Group, Sanford , Customer Service Representative, Hospitality & Tourism , Gainesville, Florida
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