COMPLAINT COORDINATOR

Company: Yoh
Location: Gainesville
Posted on: October 29, 2024

Job Description:

Yoh has a contract opportunity for a Complaint Coordinator role with our client for a Onsite opportunity in Gainesville, FL.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

• 2-Months (with the possibility of extension)
• Pay Rate: $25.00 - $32.00/hr DOE.
• 100% Onsite
  Overview:
  
  The purpose of the Complaint Coordinator is to coordinate complaint handling activities to ensure regulatory compliance and customer satisfaction.
  
  Roles & Responsibilities:
  
  • Coordinating the receipt, documentation, investigation and resolution of customer complaints to ensure regulatory compliance (e.g., FDA, CMDR, ISO) and customer satisfaction
  • Ensuring compliance with federal and international medical device adverse event and incident reporting (MDR/MDV/Health Canada) requirements
  • Facilitating product correction and removals (recalls, market withdrawals and stock retrievals) to ensure regulatory compliance and patient safety
  • Providing training to employees, sales agents, sales representatives and customers regarding the regulatory requirements for complaint handling, adverse event reporting, corrections and removals, and corrective and preventive actions
  • Knowing and applying company Quality System and any appropriate federal and international standards
  • Assisting and supporting other employees, teams, and sales personnel as necessary
  • Practicing company Values
    Qualifications:
    • High School Diploma or GED required. Associate and/or bachelor's degree from an accredited institution preferred.
    • Minimum 1 year experience in document control or record maintenance systems is preferred
    • Minimum 1 year of experience in complaint handling, adverse event reporting, and correcting and removals is preferred
    • Experience with FDA/ISO quality management system regulations preferred
    • Working knowledge of windows based office productivity tools
    • Experience with quality system management software a plus
    • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
    • Actively participating as a member of a team to move the team toward the completion of goals.
    • Developing and using collaborative relationships to facilitate the accomplishment of work goals.
    • Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
    • Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
    • Establishing courses of action for self and others to ensure that work is completed efficiently.
    • Working in a conscientious, consistent and thorough manner. Demonstrates concern for thoroughness and accuracy
    • Clearly conveying information and ideas through a variety of media to individual or groups in a manner that engages the audience and helps them understand and retain the message.
      If This Sound Like You, Apply Now!
      Recruiter: Casie Griffin
      Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!
      Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
      unity Employer, M/F/D/V.
      
      Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
      
      Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
      
      Visit to contact us if you are an individual with a disability and require accommodation in the application process.
      
      For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Keywords: Yoh, Sanford , COMPLAINT COORDINATOR, Other , Gainesville, Florida